Memorial Hospital of Carbon County is pleased to announce that we have engaged a new business partner to help us provide excellent customer service to our patients through our billing office.  After researching several agencies that offer these services, we believe we have made the best choice with Revenue Enterprises located in Aurora, CO.  Final preparations are taking place now for a rollout the end of April.

This organization has a terrific reputation of providing customer service for hospitals and other healthcare facilities, including hospitals in Wyoming (Jackson and Laramie), and many other providers in Montana, Colorado, Kansas and New Mexico.  They have a staff of representatives that understand hospital bills and how insurance companies pay them and they are eager to assist you!

What specifically are they going to do, you ask?  We have partnered with them to provide (4) main services:

  • Make sure that your hospital and physician statements are clear and accurate, and send them to you at regular intervals. Our statements will have a new look and will provide a bit more detail than what you are accustomed to seeing, as well.
  • Place courtesy calls to our patients (you) to ensure that you received your statements and that you understand how the balance reflected was calculated.
  • Provide excellent customer service to our patients when they call to pay their hospital bills, make payment arrangements or ask questions about their bill.
  • Make reminder calls to our patients who may have overlooked their bills or waited a bit longer to pay to help arrange payment prior to needing to pursue collections more aggressively.

The patient bills generated from Revenue Enterprises will provide a Rawlins number for you to contact that will ring directly to their office and a toll free number for patients outside of the 307 area code.  Revenue Enterprises has made a commitment to Memorial Hospital of Carbon County that, should a patient need assistance beyond their scope of work or if you have troubles that are beyond their ability to resolve, they will work with us to ensure your concerns are being addressed.

We ask that you join us in celebrating this partnership.  We look forward to hearing how much you like the new look of our patient statements and how the Revenue Enterprises team was able to assist you regarding your next visit to Memorial Hospital of Carbon County!